Breaking the "One-Size-Fits-All" Mold: A Comprehensive Guide to Customizing Communication Boards
At Resources at Lakeshore Speech, we believe that communication is not just a basic human right—it is the foundation of identity. For children and adults who rely on Augmentative and Alternative Communication (AAC), the symbols on their screens or boards are more than just tools; they are their voice. However, for too long, the world of AAC has been dominated by generic, “one-size-fits-all” imagery.
When a child looks at their talker or AAC board, they shouldn’t just see a way to ask for a snack; they should see a reflection of themselves, their family, and their culture. This is why customizing communication boards is not just a technical task—it is an act of advocacy. In this definitive resource, we will explore how to weave diversity and inclusivity into the fabric of AAC, ensuring that every user feels seen, heard, and valued.
Why Representation Matters in AAC Communication
Representation isn’t a “luxury” feature in speech therapy; it is a clinical necessity. When we talk about AAC communication, we are talking about a person’s primary means of interacting with the world. If the icons on a board only feature light-skinned, able-bodied “yellow stick figures,” we inadvertently send a message to marginalized users that they are an afterthought.
The Impact of “The Why”
- Validation of Identity: Seeing icons that match one’s skin tone or hair texture fosters a sense of belonging.
- Reduced Cognitive Load: It is easier for a child to associate a symbol with a real-life concept when that symbol looks like their actual environment.
- Increased Engagement: Users are more likely to take ownership of their device when it feels personalized to their life.
Furthermore, inclusivity in design reduces the “othering” of disability. By including diverse representations of ability—such as icons featuring wheelchairs, hearing aids, or service animals—we normalize the lived experiences of the people using these tools.
The Deep Dive: Customizing Communication Boards for Cultural Competence
Creating a truly diverse communication tool requires moving beyond the default settings. To achieve diversity in design, we must look at several key areas: skin tone, ability representation, and culturally relevant symbols.
1. Moving Beyond the “Yellow Stick Figure”
For decades, the standard in the industry was a generic, colorless figure. While intended to be “neutral,” neutrality often defaults to a Western, Eurocentric standard. When customizing communication boards, one of the first steps should be adjusting the skin tone settings. Most modern AAC software (like Proloquo2Go or TouchChat) and symbol systems (like PCS and SymbolStix) now allow for global skin tone shifts or individual icon edits.
2. Ability Representation
True inclusivity means showing that people of all abilities participate in all types of activities. Does the icon for “run” have to be a person on two legs? Could it be someone in a racing wheelchair? Does the icon for “listen” include a cochlear implant? These small details tell the user that their way of moving through the world is valid.
3. Culturally Relevant Symbols
Food, clothing, and holidays are the cornerstones of culture. If a family eats congee for breakfast, a “cereal bowl” icon isn’t helpful. If a child wears a hijab or a patka, their “clothing” icons should reflect that.
- Food: Include staples like tamales, naan, or fufu.
- Community: Ensure icons for places of worship include mosques, synagogues, and temples, not just churches.
- Family: Represent diverse family structures, including multi-generational households or LGBTQ+ parents.
People Also Ask: Common Questions on Designing for Diversity
How do I start customizing communication boards for my classroom?
The best way to start is with an audit of your current materials. Look at your “core boards” and ask: “Who is missing?” Start by changing the default skin tones to reflect the demographics of your students. In addition to visual changes, ensure that vocabulary reflects the students’ home languages and slang, which is vital for social-emotional growth.
Does changing icons affect “Motor Planning” in AAC?
This is a common concern among SLPs. Motor planning is the ability to find a button based on its location rather than just its image. While you should avoid moving the location of a button, changing the visual of the icon usually does not disrupt the user’s ability to communicate, provided the change is made thoughtfully and the user is involved in the process.
Where can I find diverse icon sets for AAC communication?
Many companies are catching up. Global Symbols is an excellent external resource that provides free, culturally diverse pictograms. Additionally, you can upload real photos to most AAC platforms to provide the ultimate level of personalization.
Evidence-Based Practice: What the Research Says
The American Speech-Language-Hearing Association (ASHA) emphasizes that “Clinical expertise and the perspectives of the individuals we serve are at the heart of Evidence-Based Practice (EBP).” This includes cultural humility.
Studies in the field of sociolinguistics suggest that language is inseparable from culture. Consequently, when we provide a child with a communication system that ignores their culture, we are providing an incomplete language. Research shows that AAC communication is most effective when it is “socially valid”—meaning it fits the social context of the user’s life. By customizing communication boards, we are adhering to the highest standards of ASHA’s Code of Ethics by providing competent, culturally responsive care.
“To provide services that are truly person-centered, we must recognize that the user is the expert on their own life. Our job as specialists is to provide the canvas that allows their true self to emerge.”
The Design Process: A Collaborative Approach
At Resources at Lakeshore Speech, we don’t believe in designing in a vacuum. The process of customizing communication boards must involve the “experts”—the parents, caregivers, and community leaders who know the child best.
Step-by-Step Collaborative Design
- The Discovery Phase: We meet with the family to discuss their daily routines, traditions, and the specific “vocabulary of home.”
- Icon Selection: We present options for symbols. Does the family prefer realistic photos or stylized icons? Which skin tones and features best represent the child?
- Community Feedback: For community-based boards (like those in parks or libraries), we consult with local leaders to ensure the icons reflect the specific neighborhood’s demographics.
- Implementation and Iteration: We trial the board and make adjustments. Inclusivity is an ongoing journey, not a destination.
Internal and External Resources for Growth
To further your journey in inclusivity and AAC communication, we recommend exploring the following resources:
- Read our blog on The Power of Core Vocabulary.
- Explore the ASHA Cultural Competence Toolkit for professional guidelines.
- heck out NWACS (Northwest Augmentative Communication Society) for community-driven AAC advocacy.
The Technical Side: How to Customize Communication Boards
If you are a parent or educator ready to take the leap, here is a quick guide to the technical side of customizing communication boards.
For Digital AAC Apps:
- Search for “Styles”: Most apps have a “Style” or “User” setting where you can change the “Default Skin Tone.”
- Use the Camera Tool: Don’t be afraid to take a photo of the child’s actual favorite toy or their actual “Abuela.” Real photos are the gold standard for personalized nouns.
- Labeling: Ensure the text label matches the word used at home. If the family says “dinner,” don’t label the icon “supper.”
For High-Contrast/Visual Impairment:
Inclusivity also means designing for different visual needs. For users with CVI (Cortical Visual Impairment), customizing communication boards involves using high-contrast colors (like yellow or red on a black background) and reducing visual clutter.
Conclusion: Empowerment Through Personalization
Designing for diversity is more than just a trend; it is a commitment to the dignity of every individual who uses AAC. When we put in the work of customizing communication boards, we are telling our children that they belong in every space—on the playground, in the classroom, and in the heart of their communities.
Inclusivity in AAC communication breaks down barriers and builds bridges. It allows a child to say “This is me” before they ever say “I want.” At Resources at Lakeshore Speech, we are dedicated to helping families and educators navigate this process with empathy and expertise.
Ready to give your child a voice that truly represents who they are? Contact Resources at Lakeshore Speech today to learn more about our custom communication board services and how we can support your journey toward a more inclusive future. Let’s build a world where every voice is seen.
Summary Checklist for Customizing Communication Boards and Inclusive Design
- [ ] Have you adjusted the default skin tones?
- [ ] Are there icons representing different types of mobility and medical equipment?
- [ ] Does the food and clothing vocabulary reflect the user’s culture?
- [ ] Have you consulted with the family about specific religious or community symbols?
By following these steps, you aren’t just creating a board; you are opening a door. Customizing communication boards is the key to unlocking a child’s full potential in a world that finally looks back at them.







